Every day, our KYC (Know Your Client) Operations team is dedicated to protecting our partners against fraud and identity theft. An important task, that the operations team takes very seriously. Our team is growing on monthly basis and therefore we would like to support the team with a suburb schedule & capacity planner.
WHAT YOU’LL DO
In addition to managing the day-to-day scheduling system, you will be driving the forecasting and provide structural analysis on the hours our colleagues are working.
You will be responsible for establishing effective scheduling system for a fast-growing and flexible team. Our team currently consists of 160 colleagues working between 15 and 40 hours per week. The team is operational for 16 hours from Monday to Friday and for 12 hours during weekends. Your role will be engaged in evaluating and leveraging the capacity available to optimize the team performance. This position will also work closely with the management to understand capacity needs over short and long terms.
What it comes down to;
We are looking for our ultimate people person to manage our ongoing growing team. This, in combination with your commercial mindset, makes you the ideal person to get our KYC Operations team to the high and professional level that our customers deserve.