Schedule & Capacity Planner

Job description

Every day, our KYC (Know Your Client) Operations team is dedicated to protecting our partners against fraud and identity theft. An important task, that the operations team takes very seriously. Our team is growing on monthly basis and therefore we would like to support the team with a suburb schedule & capacity planner.



In addition to managing the day-to-day scheduling system, you will be driving the forecasting and provide structural analysis on the hours our colleagues are working.  


You will be responsible for establishing effective scheduling system for a fast-growing and flexible team. Our team currently consists of 160 colleagues working between 15 and 40 hours per week. The team is operational for 16 hours from Monday to Friday and for 12 hours during weekends. Your role will be engaged in evaluating and leveraging the capacity available to optimize the team performance. This position will also work closely with the management to understand capacity needs over short and long terms.


What it comes down to;

  • Create a weekly schedule based on the forecast provided
  • Ensure that that all shifts are filled in on daily basis
  • Modify the schedule (add, cancel, extend and swap shifts) upon request
  • Be the main point of contact regarding all schedule-related questions
  • Monitor the team attendance
  • Approve timesheets
  • Ensure that all team members commit to the minimum required number of hours on weekly basis
  • Provide information and reports to the management



We are looking for our ultimate people person to manage our ongoing growing team. This, in combination with your commercial mindset, makes you the ideal person to get our KYC Operations team to the high and professional level that our customers deserve.

  • You have at least 1+ year of work relevant work experience, preferably within a fast-changing and constantly growing organization.
  • Strong computer skills, especially Excel
  • Strong attention to detail
  • Ability to work in an international team environment
  • Ability to prioritize activities while staying organized
  • Experience with online scheduling tools is a plus
  • Your communication skills are excellent, making you an ideal stakeholder to the rest of the company and your direct colleagues.